call-features-header

Getting Started

Check here for instructions on the calling features that you would like to learn how to use. Scroll down to find the right feature and click on the name.

Call Forwarding

This service lets you transfer your calls to another phone. Here’s how:

- Lift the receiver and listen for dial tone.
- Dial *72 and wait about 5 seconds for dial tone. (If you have rotary service, dial 1-1-7-2.)
- Listen for the special dial tone (after 3 beeps).
- Now dial the number where you wish your calls forwarded. (Speed Calling codes may be used if you also have this feature.)
- When someone answers at the forwarded number, call forwarding is in effect.
- If there is no answer or the line is busy, hang up and repeat the
previous steps. If you do this within two minutes, you will hear two beeps meaning your Call Forwarding Feature is in effect.
- Once you have activated Call Forwarding, the phone will make one short ring each time a call is forwarded. You can still call out even when your incoming calls are being forwarded.
- You will be charged long distance rates for any calls forwarded from your number to a number outside your local calling area.
- If you wish to change the number your calls are being transferred to, just discontinue the first (see below), and redirect your calls using the above steps.

To Discontinue Call Forwarding
- Lift the receiver and listen for dial tone.
- Dial *73 and wait about 5 seconds, listen for confirmation tone. (If you have rotary service dial 1-1-7-3). Call Forwarding is now discontinued.

Three Way Calling

This feature lets you turn an everyday two-way phone call into a three-way conversation. It’s easy!

To Add A Third Party
- First, to hold your existing call, depress the switchhook/plunger for about one second.
- Upon receiving a special dial tone, dial the third phone number. (Speed calling codes may be used if you also have this feature.)
- When the third party answers, you may talk privately before completing your three-way connection.
- With your third party on the line, depress the switchhook/plunger for a second to add the holding party. Your Three-Way Call is now in effect. If for some reason the call to the third party is not completed, depress the switchhook/plunger twice to get back to your held party.

To Disconnect the Third Party
- Depress the switchhook/plunger for about a second. You will now have only the original party on the line.

To Disconnect Completely
- Simply hang up.
- If either of the other two parties hangs up, you can continue to talk to the one remaining.

Call Waiting

If you have an incoming call while you are already on the line, the Call Waiting feature will sound a tone to alert you. This feature allows you to answer the second call while keeping the first caller on hold.

You may then switch back and forth between the callers.

Here’s How Your Call Waiting Feature Alerts You
- A beep tone tells you another call is waiting. Only you can hear this tone.
- Another reminder tone will be heard 10 seconds later if the waiting call remains unanswered.
- The second in coming caller hears the normal ringing tone only.

To Answer the Second Call
- Depress the switchhook/plunger for about one second to place your first call on hold. (for a cordless phone press the flash button)
- You will automatically be connected with the second caller.

To Alternate Between Calls
- By depressing the switchhook/plunger for about a second, you may alternate between calls.
- Each conversation is private and cannot be heard by the other caller.

To Terminate Either Call
- Simply hang up.
- Your telephone will then ring.
- When you answer it, you’ll be connected with the other caller.

To Disable Call Waiting for a Single Call Before You Make A Call
- Lift the receiver.
- Press *70
- Dial normally

Selective Call Forwarding

You can program your phone to forward only those calls from a special list of numbers to another phone number. All other numbers will ring at your phone as usual.

How to turn this feature on and off
- Lift the handset and listen for the dial tone.
- Press *63. (On a rotary phone, dial 1163) Listen for an announcement telling you weather the feature is currently on or off. - - The recorded voice will then tell you how many (if any) numbers are currently stored in your forward list.
- Follow the voice instructions and dial 3 to turn the feature ON (if it is currently off), or turn the feature OFF (if it is currently on).

To add the last caller to your forward list

- Press #01#. (On a rotary phone, dial 1201)

To enter your “forward-to” number
- The first time you turn on your service, you’ll be asked to enter the number you would like your special calls forwarded to. From then on, the system will simply remind you of the current “forward-to” number.
- If the current number is correct, dial 1.
- If you wish to change the current “forward-to” number, dial 0 and then follow the voice instructions.

To hear the phone numbers on your list

- Dial 1, after the list is read there will be voice instructions to follow.

To add a number to your list

- Press #. (On a rotary phone, dial 12) Follow the voice instructions. - You can store up to 12 phone numbers on your list.

To remove a number from your list

- Press *. (On a rotary phone, dial 11) Follow the voice instructions to remove any or all of those numbers.

Selective Call Acceptance

You can program your phone to accept only those calls from a special list of people. When your service is “turned on,” your phone will only accept those calls from your Selective Call Acceptance list. All other callers will hear an announcement that you are not accepting calls at this time.

How to turn this feature on and off
- Lift the handset and listen for the dial tone.
- Press *64. (On a rotary phone, dial 1164)
- Listen for an announcement telling you weather the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored in your acceptance list.
- Follow the voice instructions and dial 3 to turn the feature ON (if it is currently off), or turn the feature OFF (if it is currently on).

To add the last caller to your acceptance list
- Press #01#. (On a rotary phone, dial 1201)
- To add a number to your list
- Press #. (On a rotary phone, dial 12) Follow the voice instructions. You can store up to 12 phone numbers on your list.

To hear the phone numbers on your list
- Dial 1. After the list is read, voice instructions will follow.
- To remove a number from your list
- Press *. (On a rotary phone, dial 11) Follow the voice instructions to remove any or all of those numbers.

Selective Call Rejection

You can program your phone to reject only those calls from a special list of people. When your service is “turned on,” any callers in this list will hear an announcement that you are not accepting calls at this time. All other calls will ring through as usual.

How to turn this feature on and off
- Lift the handset and listen for the dial tone.
- Press *60. (On a rotary phone, dial 1160)
- Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored in your acceptance list.
- Follow the voice instructions and dial 3 to turn the feature ON (if it is currently off), or turn the feature OFF (if it is currently on).

To add the last caller to your acceptance list
- Press #01#. (On a rotary phone, dial 1201)
- To add a number to your list
- Press #. (On a rotary phone, dial 12) Follow the voice instructions. You can store up to 12 phone numbers on your list.
- To hear the phone numbers on your list
- Dial 1. After the list is read, voice instructions will follow.

To remove a number from your list
- Press *. (On a rotary phone, dial 11) Follow the voice instructions to remove any or all of those numbers.

Per Call Blocking

By dialing a code before you place a call, you can prevent your phone number from appearing on the Caller ID display of the person receiving your call if you have a published number.

How to use

- List the handset and listen for the dial tone.
- Press *67. (On a rotary phone, dial 1167)
- Dial the number you wish to call.
Note:
You must dial *67 before each call you place. Otherwise, your phone number will be released to the person receiving your call.
If you have ordered Per-Line Blocking from the telephone company, you do not need to dial a code to block your number each time. Your number will always appear as “Private”. To override Per-Line Blocking (allowing your number to be displayed) on an individual call, dial *68 before placing the call.

Automatic Call Back

You can save time dialing numbers over and over. Your phone rings as soon as the line is free, and automatically connects you to the other number.

How to use

- When you hear a busy signal, press and release the switchhook. Listen for a special tone.
- If you have already hung up, lift the handset and listen for a normal dial tone. Press *66. (On a rotary phone, dial 1166)
- If the line is still busy, hang up. Your phone will check the number for up to 30 minutes. A special call back ring alerts you if and when the line becomes free within the 30 minutes.
- Lift the handset to automatically receive the call.

To cancel your callback request
- Depress the switchhook and release. Listen for a special dial tone.
I- f you have already hung up, lift the handset and listen for a normal dial tone. Press *86. (On a rotary phone, dial 1186)
- Listen for the confirmation tone or announcement. Hang up.

Call Return

This is a feature that allows you to automatically return an incoming call, whether or not it was answered on your end.

How to use

- Lift the handset and listen for a normal dial tone. If you were already on the phone and ignored a call waiting tone, press and quickly release the switchhook.
- Press *69. (On a rotary phone, dial 1169) Your call will go through just like you typed in the number yourself.
- If the line is busy hang up. Your phone will keep trying the busy line for up to 30 minutes. A special callback ring will alert you if the line becomes free.
- Lift the handset to automatically receive the call.

To cancel your call return request

- Press *89. (On a rotary phone, dial 1189)
- Listen for the confirmation tone or announcement. Hang up.
Note:
This feature does not work on toll free numbers, 900 numbers, numbers outside the specified service area, or on lines where Call Forward and other calling features have been activated.

Speed Calling 8

Now you can call up to 8 of your most frequently dialed numbers just by pressing a one-digit code. This includes long distance direct dialed numbers.

To Establish Your Speed Calling List

- Lift the receiver and listen for the dial tone.
- Dial *74 and wait about 5 seconds for a special dial tone. (On a rotary dial phone, dial 1174.)
- Dial one of the 8 one-digit access code numbers (2-9) within 4 seconds.
- Dial the number you wish to Speed Code. (For long distance entries, dial “1” and the area code before the number.)
- Press the # sign. (With a rotary dial phone, skip this step and allow a 5 second pause.)
- Listen for confirmation tone to indicate your Speed Calling number is established. At any time you may repeat this process for each number you wish to change.

To Use Your Speed Calling Feature
- Lift the receiver and listen for the dial tone.
- Dial the appropriate one-digit access No. (2-9).
- Press the # sign. (With a rotary dial phone, skip this step and allow a 5 second pause for your number to be connected.)

To Change Your Speed Calling List
- Listen for dial tone.
- Dial *74 and wait about 5 seconds for a special dial tone. (On a rotary dial phone, dial 1174.)
- Dial the access code of the number to be changed. Then dial the new number to speed code.
- Press the # sign. (With a rotary dial phone, skip this step and allow about 5 seconds.)
- Listen for the confirmation tone to indicate your Speed Calling number is established.
- At any time you may repeat this process for each number you wish to change.

Speed Calliing 30

Now you can call up to 30 of your most frequently dialed numbers just by dialing a two-digit code. This includes long distance direct dialed numbers.

To Establish Your Speed Calling List

- Lift the receiver and listen for the dial tone.
- Dial *75 and wait about 5 seconds for a special dial tone. (On a rotary dial phone, dial 1175.)
- Dial one of the 30 two-digit access code numbers (20-49) within 4 seconds.
- Dial the number you wish to Speed Code. (For long distance entries, dial “1” and the area code before the number.)
- Press the # sign. (With a rotary dial phone, skip this step and allow a 5 second pause.)
- Listen for the confirmation tone to indicate your Speed Calling number is established. At any time you may repeat this process for each number you wish to change.

To Use Your Speed Calling Feature
- Lift the receiver and listen for the dial tone.
- Dial the appropriate two-digit access No. (20-49).
- Press the # sign. (With a rotary dial phone, skip this step and allow a 5 second pause for your number to be connected.)

To Change Your Speed Calling List
- Listen for the dial tone.
- Dial *75 and wait about 5 seconds for a special dial tone. (On a rotary dial phone, dial 1175.)
- Dial the access code of the number to be changed. Then dial the new number to speed code.
- Press the # sign. (With a rotary dial phone, skip this step and allow about 5 seconds.)
- Listen for the confirmation tone to indicate your Speed Calling number is established.
- At any time you may repeat this process for each number you wish to change.

Call Trace

This service lets you track harassing phone calls, by dialing a simple code to trace the source. This information is then available for the appropriate law enforcement department for use in prosecution.

How to use

- When you get a nuisance call, depress the switchhook. Listen for a special dial tone.
If you have already hung up, just lift the handset again and listen for a normal dial tone. Dial *57. (On a rotary phone, dial 1157)
- Listen for a confirmation announcement that the last call has been traced. Hang up.
- The number you traced will be recorded at the phone company. If you decide to follow up on the matter, we will provide that number to the local authorities.
Very Important:
Call Trace must be used immediately after you hang up on the call you want traced. If you get another call, or hear a Call Waiting tone first, you will trace the wrong call.
Record the date, and time of each successful trace.

Call Forward Remote Activation

This service lets you transfer your calls to another phone while you are at another location.

Set a Pin #
- On the phone that this feature is on dial *94 to set up a new pin. The default pin is 0000. Follow the directions on the phone. Now you can use the CFRA feature from any phone anywhere, using the procedures below.

To Activate CFRA

- Lift the receiver and listen for the dial tone.
- Dial the dedicated access number, including any prefix digits and area code that may be required. (937)652-9998
- You will be prompted for your 10-digit phone number, the phone number that you want calls forward too and your pin #.
- It will ask for the feature code next. Dial *72.
- There will be a 2nd dial tone. At this tone dial the number you want your calls forwarded to.
- If you do not get an answer at this number you will must redial (937) 652-9998 and go through the procedure again within 2 minutes in order to activate this feature.

To Deactivate CFRA

- Lift the receiver and listen for the dial tone.
- Dial feature code*73.
- Listen for two “beeps” then hang up. Your call forward feature is no longer in effect.

Call Transfer

This feature will let you take a phone call and transfer it to another phone number while dropping out of the conversation.

How to use

- When you are on the phone talking to someone that you want to transfer to someone else, depress the switchhook and release.
- Dial the phone number you wish to transfer the call to.
- Hang up after the number is answered and the call will be transferred.

Intercom Revert Calling

If you have multiple customer premise extensions on your phone line this feature will let you call other extensions or transfer a call between them.
How to use
- Pick up an extension and dial your own phone number.

- When you hear the busy tone, hang up. All the extensions will start ringing. Do not answer but wait for the other extension to pick up.
- [When the other extension picks up, the extensions will stop ringing.
- Pick up your extension and you will be connected to the other party. If no one answers on another extension, the extensions will stop ringing after a timeout period.

CT Voice Mail Service

Voicemail instructions are available on Page 17 of the CT Telephone Directory.

Instructions are also available for download, CLICK HERE for a PDF version.



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